"I," "me," and "us" refer to the Buyer(s) signing this Spa Contract; "you" and "your" refer to the Seller; "Contract" refers to this retail agreement. The total price is listed on the “Total Contract Price” line. By signing, I agree to purchase the listed property and/or services and to pay all amounts due, including any additional charges, under the terms of this Contract.

1) This contract represents the entire agreement. No oral statements or promises by either party are binding. In case of BUYER default, BUYER agrees to pay all collection costs, 18% annual interest (1.5% monthly), and reasonable attorney’s fees if SELLER prevails in legal action. SELLER retains a security interest in the product until payment is made in full. In the event of nonpayment, BUYER grants SELLER access to repossess the merchandise and assumes responsibility for any damage.

Financing is not a condition of this contract. THE FULL BALANCE IS DUE BEFORE DELIVERY AND MUST BE PAID VIA CASH or CHECK. PAYMENTS AT DELIVERY MUST BE MADE WITH CERTIFIED FUNDS. Once signed, this is a binding legal contract, subject to company approval—not an estimate. All orders are custom, and ALL DEPOSITS ARE NON-REFUNDABLE. The refund policy is "NO REFUNDS," including any down payment or payment made by any party. Purchases made at offsite events are non-refundable after 72 hours. You must email rocklinspas@gmail.com within 72 hours to cancel the contract. The seller does not hold spa payments.

2) Buyer is responsible for all site preparation, including any required permits (electrical, structural, etc.), structural reinforcement of the installation surface, and access to a functional water source to fill the spa. The spa cannot be shimmed. Only the product listed in the contract will be delivered. Buyer must be present at delivery and provide adequate access to the site. Seller has not seen the installation site and cannot guarantee a standard delivery. If delivery is difficult, Buyer assumes responsibility for any resulting damage to the product or property, and for any additional costs beyond this contract. Seller is not a licensed electrician and cannot provide electrical quotes or advice.

3) STANDARD DELIVERY Standard delivery includes delivery within 30 miles of the purchase location, placement of the spa by two crew members (with clear, level access to the site), installation of the cover and cover locks, and basic spa operation and chemical balance instructions. For full orientation, refer to the owner’s manual or visit the showroom.

NOT INCLUDED IN STANDARD DELIVERY Additional charges apply for services not listed above. These may include, but are not limited to: – Mileage beyond 30 miles – Delivery requiring access over rocks, holes, stairs, fences, steep grades, or other obstacles – Electrical work, spa fill-up, chemical addition – Installation of accessories not included with the spa – Use of cranes, ramps, extra personnel, or special equipment

DELIVERY NOTES Do not water lawns for two days before delivery if access is across grass. Seller is not responsible for damage to lawns, sprinklers, fences, walls, doorways, or the spa due to inadequate access. Inspect the spa upon placement; any damage must be noted on delivery paperwork. Damage claims made after delivery will not be accepted.

DELIVERY NOTES Do not water lawns for two days before delivery if access is across grass. Seller is not responsible for damage to lawns, sprinklers, fences, walls, doorways, or the spa due to inadequate access. Inspect the spa upon placement; any damage must be noted on delivery paperwork. Damage claims made after delivery will not be accepted.

4) THE SPA INCLUDES A FULL FACTORY-SUPPORTED WARRANTY. I UNDERSTAND IT IS MY RESPONSIBILITY TO REGISTER THE WARRANTY ONLINE. THE SELLER MAKES NO EXPRESS OR IMPLIED WARRANTIES REGARDING MERCHANTABILITY, SUITABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. IF A WARRANTY ISSUE ARISES AT DELIVERY, THE PRODUCT WILL BE REPAIRED UNDER THE FACTORY WARRANTY. I UNDERSTAND THAT HOT TUBS AND SWIM SPAS ARE LARGE, HEAVY APPLIANCES AND MAY INCUR LEAKS, SHELL, OR EQUIPMENT DAMAGE DURING SHIPMENT OR DELIVERY. REPAIRS WILL BE MADE UNDER WARRANTY; REPLACEMENTS WILL ONLY OCCUR IF THE MANUFACTURER DEEMS THE PRODUCT UNREPAIRABLE.

All warranty calls are subject to a one time travel fee of $299. Customers outside a 30 mile radius of a Sacramento Hot Tubs retail location carries an additional fee. All travel fees are waived due to warranty issues occurring within 90 days of delivery.

5) I understand the down payment does not initiate the order. At least 50% of the contract must be paid before the product is ordered. I acknowledge the product is a custom order and manufacturer layouts/designs may vary. I understand delivery cannot be scheduled until the product arrives at the retail or local warehouse, and that the seller cannot guarantee a specific delivery date or time.

NOTICE TO BUYER Spas must be placed on a solid, continuous surface with at least 2 feet of access on all sides. Buyer is responsible for ensuring adequate site access. Standard delivery includes two crew members; any additional labor, crane, or special equipment needed is at the Buyer's expense. All swim spa deliveries require cranes or additional equipment, also at Buyer’s expense. All sales are final with no returns. Exception: Off-site sales may be canceled within 72 hours by emailing Rocklinspas@gmail.com. Sacramento Hot Tubs does not provide electrical services. The spa warranty is provided by the manufacturer only. Sacramento Hot Tubs does not offer a second warranty, nor does it cover water, electrical, missed work, or any related costs. Startup or delivery issues will be addressed through manufacturer warranty repair; spas will not be replaced due to malfunctions. If Sacramento Hot Tubs, Inc. incurs costs to collect payment or enforce this agreement, the Buyer agrees to pay all related expenses, including attorney fees, interest, and other incidental costs. A minimum payment of 50% is required to begin a custom order. Spas must be delivered within the projected timeframe listed in the contract or a $25/day storage fee will apply. Buyer may opt for “Owner To Notify” (OTN), in which case the spa will be ordered once the Buyer notifies the Seller. Buyer certifies they have read and received a legible, completed copy of this contract, including all terms and delivery conditions.

ACCEPTANCE: BUYER ACKNOWLEDGES THAT HE/SHE HAS READ THE "TERMS" OF THIS AGREEMENT.